Denver Homes Privacy Policy
Denver Homes ABN 77 640 056 873 Privacy Policy as at 09 August 2019
Denver Homes respects your rights to privacy protection under the Privacy Act 1988 and is
required to comply with the Australian Privacy Principles in respect of the collection, use, disclosure
and handling of personal information. This Policy details the practices we have adopted to protect
your privacy, so that you can feel confident about how we manage the personal information you
entrust to us. By providing your personal information to Denver Homes you consent to its
use, storage and disclosure in accordance with this Privacy Policy.
Why does Denver Homes collect personal information?
Personal information is information or an opinion (including information forming part of a
database), whether true or not, and whether recorded in material form or not, about an individual
whose identity is reasonably apparent, or can be reasonably ascertained, from the information or
opinion.
Denver Homes collects personal information in order to properly and efficiently carry out its
functions, including to provide you requested products and services, and to facilitate the provision of
marketing and promotion services that may be of interest to you.
Denver Homes uses personal information only for the purposes for which it was provided and
for directly related purposes (unless otherwise required by or authorised under law). We may state a
more specific purpose at the point we collect your information.
If you do not provide us with the information that we request, we may not be able to provide you
with our products or services.
What personal information does Denver Homes collect?
Denver Homes may collect your personal information (such as name; email, phone number,
date of birth, credit card details, postal address or communication history with us) when you interact
with our company.
How does Denver Homes collect and hold personal information?
Information may be collected when you:
contact us with an enquiry or request a quotation via email, telephone or mail or engage with
Denver Homes via social media;
request that we provide our products and/or services to you;
apply for a credit account with us, or from credit reporting agencies or organizations that you have
nominated as trade references;
provide details to Denver Homes in an application, consent form, survey, feedback form or
incident report;
enter personal information into, or agree to having your personal information entered into, one of
Denver Homes online systems;
use our referral service to tell a friend about our website; or
Your personal information is never shared, sold, rented or otherwise disclosed outside the company
(save for any statutory or legal requirement) in ways different from what is described in this Privacy
Policy.
Denver Homes website
When you visit the the Denver Homes website, our systems may record certain information
about your use of the site, including the web pages visited and the time and date of their visit. We
use this information to help analyse and improve the performance of our website.
In addition we and our service providers may use “cookies” on our website. Cookies are small text
files that assist our website retain user preferences to improve the experience of using our website.
In some cases, the cookies that we use may collect some personal information. You are free to
disable cookies on your internet browser to prevent this information being collected; however, you
will lose the benefit of the enhanced website experience that the use of cookies may offer.
We and our marketing analytics service providers also use other technologies such as beacons, tags
and scripts. These technologies are used in analyzing trends, administering the site, tracking users’
movements around the site and to gather demographic information about our user base as a whole.
We may receive reports based on the use of these technologies by these companies on an individual
as well as aggregated basis.
We partner with a third party to either display advertising on our website or to manage our
advertising on other sites. Our third party partner may use technologies such as cookies to gather
information about your activities on this site and other sites in order to provide you advertising
based upon your browsing activities and interests. If you wish to not have this information used for
the purpose of serving you interest-based ads, you may opt-out. Note this does not opt you out of
being served ads. You will continue to receive generic ads.
Our website includes social media features. These features may collect your IP address, which page
you are visiting on our site, and may set a cookie to enable the feature to function properly. Social
media features are either hosted by a third party or hosted directly on our website. Your interactions
with these features are governed by the privacy policy of the company providing it.
We will treat personal information collected via our websites and online systems in the same way as
other personal information we collect. However, websites linked to our website are not subject to
our privacy standards, policies or procedures. Denver Homes cannot take any responsibility
for the collection, use, disclosure or security of any personal information that you provide to a third
party website.
Providing information
If you do not provide some or all of the information requested, this may affect our ability to
communicate with you or to provide the requested products or services. If it is impracticable for
Denver Homes to deal with you as a result of you not providing the requested information or
consent, we may refuse to do so.
Information storage and protection
Denver Homes stores information in different ways, including in paper and electronic form.
Security of personal information is important to us. We have taken reasonable steps to protect the
information we hold from misuse, loss, unauthorised access, modification or disclosure. Some of the
security measures we have implemented to maintain the security and integrity of the personal
information we hold include the use of computer access passwords, lock-up cabinets and firewalls
on our systems, and security measures for our website.
How does Denver Homes use and disclose personal information?
Use
Denver Homes, and third parties to whom we may disclose personal information in
accordance with this Privacy Policy, may collect, hold and use your personal information to:
1.1. Verify your identity;
2.2. administer and manage our products and services, and to provide a quotation or provide our
products and services to you;
3.3. research, promote and market our products and services, and market products, services and
special offers made available by us and third parties;
4.4. complete background checks and assess your suitability to obtain a credit account with us; and
5.5. research, develop and improve our products and services.
Disclosure
Denver Homes may disclose your personal information to a range of organisations which
include, but are not limited to:
1.companies we engage to carry out functions and activities on Denver Homes behalf, including direct
marketing and database administration;
2.our professional advisers, including our accountants, auditors and lawyers;
3.our insurers;
4.credit providers and credit reporting agencies for credit-related purposes such as credit history;
and in other circumstances permitted by law.
Direct marketing
We may use non-sensitive personal information to provide better services and for marketing
purposes.
If you do not wish to receive e-mail, SMS or posted offers from us, you may opt-out by contacting
the Denver Homes Privacy Officer via the contact details set out in this policy.
Accessing and seeking correction of information held by Denver Homes
We will take all reasonable steps to ensure that the personal information we collect, use or disclose
is accurate, complete and up-to-date. However, we rely on the accuracy of personal information as
provided to us both directly and indirectly.
We encourage you to regularly review and update your personal information. If you would like to
access the personal information that we hold about you, please let us know by making a request via
the contact details set out below. We will respond to your request for access within a reasonable
period. If you find that the personal information we hold about you is inaccurate, incomplete or out-
of-date, please contact us immediately and we will correct it.
Resolving privacy issues and complaints
Any issues or complaints in relation to the collection, use, disclosure, quality, security of and access
to your personal information may be made to the Denver Homes Privacy Officer at this
address:
Privacy Officer
Denver Homes
We will respond to your complaint within a reasonable period, usually within 30 days, and try to
resolve your complaint for you. If we are unable to resolve your complaint or you are unhappy with
the outcome, you can contact:
the Office of Australian Information Commissioner via its enquiries line 1300 363 992 or website
http://www.oaic.gov.au/ to lodge a complaint;
For further information on Denver Homes management of personal information, please
contact us. Denver Homes may amend this Privacy Policy from time to time. If we make any
substantial changes we will notify you by email (sent to the e-mail address specified in your account)
or by means of a notice on this Website prior to the change becoming effective.